Initial Greeting:
"Thank you for calling Lois Head Spa, this is [Name]. How can I help you feel renewed today?"
If requesting same-day: "We're by appointment only and require bookings at least 2 hours in advance so we can prepare your experience with care. I'd be happy to check our next available openings for you."
Booking Assistance:
"I'd be happy to help you book. May I get your name, phone number, and preferred day or time? We require appointments to be booked at least 24 hours in advance, so I'll check our upcoming availability for you."
If unsure what to book: "Our most popular service for first-time guests is The Calm or Renewal. It's a deeply relaxing scalp ritual with aromatherapy, massage, and nourishing treatment. Would you like to start there?"
Appointment Confirmation (Day Before):
"Hi [Client Name], this is [Name] from Lois Head Spa. We're looking forward to seeing you tomorrow at [Time]. Your service is [Service Name] with [Provider Name]. Please arrive 5–10 minutes early so you can ease into your experience. If you need to make any changes, just let us know by 4PM today."
Voicemail:
"Hi, you've reached Lois Head Spa in Prosper. We're likely with a guest at the moment, but we'd love to take care of you. Please leave your name, number, and the service or date you're interested in. We'll get back to you within 24 hours. Thank you for calling, and we can't wait to welcome you in."
Arrival & Check-In:
"Hi [Client Name], welcome to Lois Head Spa — we're so glad to have you. I have you down for [Service Name] today, is that right?"
"Before we begin, would you like a glass of water or herbal tea?"
If early: "You're a little early, which we love. Feel free to browse our scalp care or take a seat—we'll begin soon."
Preferences:
"We'll personalize your ritual today — would you prefer a specific scent for your aromatherapy, or would you like to sample a few?"
"And do you have a preferred pressure for your massage today? Soft, medium, or firm?"