"Hi [Guest Name], I'll help you get changed and comfortable before we begin."
"You'll slip on this body wrap — it wears like a tube dress — and we'll layer the kimono over it once you're dressed. You're also welcome to keep your pants on underneath if that feels more comfortable for you."
(Hand wrap, kimono, slippers, and jewelry pouch.)
"Here are your slippers, and this is your jewelry pouch so everything stays safe and dry during the service."
"I'll step out now and give you a moment. Just let me know when you're ready."
"Let me show you your scalp now — it's visibly clearer and more hydrated. You'll likely feel a difference over the next few days too."
"To keep your scalp in this state, we typically recommend coming back in 2–3 weeks while things rebalance. Would you like me to note that for the front desk so they can help you get scheduled?"
(This softly hands off to receptionist for final rebooking.)